Privacy Policy
We respect your privacy and are committed to handling your personal information responsibly.
Information we collect
We may collect personal information you provide to us, including your:
• name
• email address
• phone number
• location
• booking or purchase details
• information submitted through forms, surveys or enquiries
• communications with us
We may also collect basic technical information when you use our website, such as your browser, device, IP address and website activity.
How we use your information
We may use your information to:
• provide and manage our services
• process bookings and payments
• respond to enquiries
• send confirmations, reminders and service-related communications
• provide resources you request
• improve our website and services
• send marketing communications where you have agreed to receive them
• meet legal and administrative requirements
You can unsubscribe from marketing communications at any time.
Sensitive information
If you voluntarily provide personal or sensitive information through a form or communication, please only share information that is relevant and that you are comfortable providing.
We will only use this information for the purpose for which it was provided or as otherwise permitted by law.
How we share information
We do not sell your personal information.
We may share information with trusted service providers that help us operate our business, including providers of:
• website hosting
• customer management systems
• booking systems
• payment processing
• email and SMS services
• analytics
• data storage
Some service providers may process or store information outside Australia.
Payments
Payments may be handled by third-party payment providers. We generally do not store your complete credit or debit card details.
Payment providers handle your information according to their own privacy policies.
Cookies
Our website may use cookies and similar technologies to operate correctly, understand website usage and improve your experience.
You can manage cookies through your browser settings where available.
Keeping your information secure
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.
No online system can, however, be guaranteed to be completely secure.
Access and correction
You may contact us if you would like to:
• access personal information we hold about you
• correct inaccurate information
• update your communication preferences
• make a privacy-related request or complaint
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be available on our website.
Contact
If you have questions about this Privacy Policy or how your information is handled, please contact us using the contact details provided on our website.
